We carefully pack every VEILOIA product to ensure it arrives safely and in perfect condition. We currently deliver throughout the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

Processing & Delivery

- Orders are processed and dispatched within 1–2 business days.

- Once dispatched, delivery typically takes 3–5 business days.

- Estimated delivery time is 4–7 business days from the date your order is placed.

Please note that delivery times are estimates and may occasionally vary due to courier delays or circumstances beyond our reasonable control.

Packaging

Every order is carefully inspected before dispatch and securely packaged using protective materials to help ensure your fragrance arrives in excellent condition.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Tracking details may take up to 48 hours to become active after dispatch.

We want you to be completely satisfied with your purchase. If you need to return an item, please review the information below.

You may request a return within 14 days of receiving your order under the following circumstances:

Unopened Items

If you change your mind, you may return a product provided it is:

- Unopened

- Unused

- In its original sealed packaging

Damaged or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong product, please contact us as soon as possible.

To help us process your claim quickly, please provide clear photographs showing the damage or incorrect item.

Please Note

For hygiene, safety, and product authenticity reasons, we cannot accept returns of fragrances that have been opened, used, or have had their protective seal removed, unless the item is faulty, damaged during delivery, or supplied incorrectly.

Refunds

Approved claims are eligible for either:

- A full refund to your original payment method, or

- A replacement item at no additional cost.

Approved refunds are normally processed within 10 business days, although your bank or payment provider may require additional time to complete the transaction.

To request a return or make a claim, please email us at info@veiloia.co.uk within 14 days of receiving your order.

Please include the following information:

-Your order number

-A brief description of the issue

-If your item is damaged or incorrect, please attach clear photographs showing the issue.

Once we receive your request, our customer support team will review it and respond as soon as possible with the next steps.

At VEILOIA, every order is handled with care, from carefully packing your fragrance to delivering it safely to your doorstep. We are committed to providing a shopping experience that is reliable, transparent, and worthy of your trust.