Shipping policy


Last Updated: January 25, 2026

1. About Shipping

This Shipping Policy applies to orders placed on www.veiloia.co.uk, which is operated by ATOMINC UK LIMITED (trading as Veiloia), a company registered in the United Kingdom with its registered office at 3B Lamson Road, Rainham, RM13 9YY, United Kingdom. We are committed to providing a seamless and transparent shipping experience.

2. Shipping Coverage

We currently offer shipping within the United Kingdom only.

3. Shipping Costs

We are pleased to offer complimentary free standard shipping on all orders across the United Kingdom.

- Standard Shipping: FREE
- There are no hidden charges. The price displayed at checkout is the final price you pay.

4. Order Processing Time

- Handling Time: All orders are processed and prepared for dispatch within 1–2 business days (Monday to Friday, excluding public holidays).
- Order Cut-Off Time: Orders placed after 2:00 PM (GMT) will be processed the following business day.

Once your order has been dispatched, you will receive a shipping confirmation email.

5. Shipping & Delivery Times

- Transit Time: After dispatch, please allow 3–5 business days for shipping and delivery.
- Total Estimated Delivery Time: Orders are expected to arrive within approximately 4–7 business days from the time of purchase.
(Calculation: 1–2 business days for processing + 3–5 business days for shipping).

Delivery times are estimates and may vary due to factors outside our control.

6. Order Tracking

Once your order has shipped, you will receive an email containing your tracking number. Tracking information may take up to 48 hours to become active after dispatch.

7. Secure Packaging

We take great care to ensure that all products arrive in excellent condition. Each order is securely packaged using protective materials, including bubble wrapping, and placed in durable, multi-layered boxes suitable for safe transit.

8. Delivery Issues and Late Orders

If you have not received your order within 10 business days of receiving your shipping confirmation email, please contact us immediately at uk@atominc.co, including your name and order number. We will promptly investigate and assist in resolving the issue.

9. Responsibility and Risk

Responsibility for the order passes to the customer once the parcel has been delivered to the address provided at checkout. We are not responsible for delays caused by incorrect address details supplied by the customer or by circumstances beyond our reasonable control.

10. Contact Information

For any shipping-related questions, please contact:

ATOMINC UK LIMITED (trading as Veiloia)
3B Lamson Road
Rainham, RM13 9YY
United Kingdom
Email: uk@atominc.co
Phone: +44 7452 707699