Frequently Asked Questions
Last Updated: January 25, 2026
1. Orders & Shipping
Q: How much does shipping cost?
A: We are pleased to offer FREE standard shipping on all orders delivered within the United Kingdom. The price shown at checkout is the final price you pay.
Q: How long will it take to receive my order?
A: All orders are processed within 1–2 business days. Once processed, shipping and delivery take an additional 3–5 business days.
You can expect your order to arrive within approximately 4–7 business days from the time of purchase.
Q: How can I track my order?
A: Once your order is dispatched, you will receive an email containing a tracking number. Tracking information may take up to 48 hours to become active.
Q: What should I do if my order hasn’t arrived?
A: If you have not received your order within 10 business days of your shipping confirmation, please contact us at uk@atominc.co with your name and order number so we can investigate.
2. Returns & Refunds
Q: What is your return policy?
A: You may request a return within 14 days of receiving your item. To be eligible, products must be unopened, unused, and in original sealed packaging.
Q: Can I return a perfume if I’ve opened it and don’t like the scent?
A: No. For hygiene, safety, and authenticity reasons, we cannot accept returns on any fragrance that has been opened or had its protective seal broken. We recommend purchasing our paid sample test packs before buying a full-size bottle.
Q: What should I do if my item arrives damaged or incorrect?
A: Please contact us immediately at uk@atominc.co with your order number. To process the claim, please provide clear photos showing the damage or the incorrect item. Once verified, we will offer either a replacement or a full refund.
3. Product & Brand
Q: Are your products authentic?
A: Yes. All products sold on our website are 100% genuine and sourced through authorized distributors, licensed suppliers, and verified brand partners. More details are available on our Sourcing & Authenticity page.
Q: Who is VEILOIA?
A: VEILOIA is a fragrance brand owned and operated by ATOMINC UK LIMITED, a company registered in the United Kingdom. We are committed to offering authentic, high-quality fragrances and personal care products that inspire confidence and self-expression.
4. Business Information
Legal Entity: ATOMINC UK LIMITED
Registered Address: 3B Lamson Road, Rainham, RM13 9YY, United Kingdom
Customer Support Email: uk@atominc.co
Phone: +44 7452 707699
Registered Address: 3B Lamson Road, Rainham, RM13 9YY, United Kingdom
Customer Support Email: uk@atominc.co
Phone: +44 7452 707699