Privacy Policy
Last Updated: 29 July 2026
1. Introduction
This website is operated by ATOMINC UK LIMITED (“we”, “our”, “us”), a company registered in the United Kingdom with its registered office at 3B Lamson Road, Rainham, RM13 9YY, United Kingdom.
Veiloia is a trading brand owned and operated by ATOMINC UK LIMITED.
Protecting your personal information is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.veiloia.co.uk or make a purchase from our website.
By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy. This policy has been prepared in compliance with the UK General Data Protection Regulation (UK GDPR) and applicable UK data protection laws.
2. Personal Information We Collect
We may collect the following categories of personal information:
a) Identity Data
- First name and last name
- Title
b) Contact Data
- Billing address
- Delivery address
- Email address
- Telephone number
c) Financial Data
- Payment method details
(Note: We do not store full card details. Payments are processed securely by third-party payment providers).
d) Transaction Data
- Details of purchases made through our website
- Order history and confirmations
e) Technical Data
- IP address
- Browser type and version
- Device information
- Operating system and platform
- Time zone and location data
f) Usage Data
- Information about how you interact with our website
- Pages viewed, products browsed, and time spent on the site
3. How We Use Your Personal Information
We use your personal information for the following purposes:
- To process and fulfil orders, including payment processing, shipping, and customer communication.
- To provide customer support and respond to enquiries.
- To manage our relationship with you, including service updates.
- For marketing and advertising, where you have consented or where permitted by law.
- To improve and optimise our website, services, and user experience.
- To prevent fraud and ensure website security.
4. Lawful Basis for Processing
Under UK GDPR, we process personal data on the following lawful bases:
- Contract: Where processing is necessary to fulfil an order or agreement.
- Legitimate Interests: For business operations such as fraud prevention, service improvement, and analytics.
- Consent: For marketing communications and optional cookies.
- Legal Obligation: Where required to comply with applicable laws.
5. Sharing Your Personal Information
We do not sell your personal data. We may share your personal information with trusted third parties only where necessary, including:
- Shopify Inc. (Our e-commerce platform provider)
- Payment processors (e.g., Shopify Payments, PayPal)
- Shipping and fulfilment partners (e.g., Royal Mail, DPD)
- Marketing and advertising partners, including Google, Meta Platforms Ireland Limited (Facebook and Instagram), and analytics providers, where permitted by law and with your consent where required.
All third parties are required to respect the security of your personal data and treat it in accordance with the law.
6. Website Hosting
Our website is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products securely.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Enable essential website functionality.
- Analyse website traffic and performance (including the use of Google Analytics).
- Support marketing and advertising activities (including Google Ads remarketing tags).
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data.
- Object to or restrict processing.
- Request data portability.
- Withdraw consent at any time (where applicable).
To exercise any of these rights, please contact us using the details in Section 12.
9. Supervisory Authority
If you believe your personal information has been processed unlawfully, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO). We encourage you to contact us first so we can try to resolve your concerns.
10. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. Order information is retained unless and until you request deletion, subject to legal obligations.
11. International Data Transfers
Some of our trusted service providers may process personal data outside the United Kingdom, including within the European Economic Area (EEA), the United States, and other countries where they operate. Where personal data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR, including the use of International Data Transfer Agreements (IDTAs), the UK Addendum to the EU Standard Contractual Clauses where applicable, or transfers to countries recognised as providing an adequate level of data protection.
Some customer support, administration, marketing, and operational activities may be carried out by authorised personnel located in India on behalf of ATOMINC UK LIMITED. Any access to personal information is strictly controlled and protected by appropriate contractual, organisational, and technical safeguards in accordance with UK GDPR.
Some customer support, administration, marketing, and operational activities may be carried out by authorised personnel located in India on behalf of ATOMINC UK LIMITED. Any access to personal information is strictly controlled and protected by appropriate contractual, organisational, and technical safeguards in accordance with UK GDPR.
12. Advertising and Marketing
We may use cookies and similar technologies to display relevant advertisements on platforms such as Google and Meta. Marketing cookies are only used where you have provided consent where required by law. You can manage your cookie preferences through our cookie settings or your browser.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
ATOMINC UK LIMITED
Trading as VEILOIA
3B Lamson Road
Rainham, RM13 9YY
United Kingdom
Phone: +44 7452 707699
Email: info@veiloia.co.uk