Refund policy

Last updated: November 15, 2025

Your satisfaction is our priority. We take great care in inspecting and packing every order to ensure it arrives in perfect condition. However, we understand that issues can occur, or you may change your mind. We have designed our policies to be fair and transparent, respecting both your rights as a customer and the nature of our luxury fragrance products.

1. Our Commitment & Policy on Opened Products

Perfume is a personal item. For hygiene, safety, and authenticity reasons, we cannot accept returns on any fragrance that has been opened or has had its protective seal broken. Once a product is opened, it cannot be resold.

Try Before You Commit
To ensure you love your fragrance before committing to a full bottle, we strongly encourage purchasing our paid sample test packs. This allows you to experience the scent on your skin and be fully confident in your choice.

2. Return Window

You have 07 days from the date of delivery to report an issue or request a return. Claims or requests made after this 7-day period will not be eligible for a return or refund.

3. Conditions for a Return

To be eligible for a return, your situation must fall into one of the following categories:

A. Change of Mind (Unopened Items)
You may return an item if you have changed your mind, provided that:

-The item is unopened, unused, and in its original sealed packaging.

-Shipping Costs: You are responsible for paying the shipping costs to return the item. Original shipping costs are non-refundable.

B. Damaged or Incorrect Items
We will accept returns or provide replacements if:

-The product was damaged during shipping.

-You received an incorrect product that you did not order.

-Note: Claims for damages/wrong items require a Mandatory Unboxing Video (see Section 4).

4. Mandatory Unboxing Video Proof (For Damaged/Wrong Items)

To be eligible for a claim regarding a damaged or incorrect item, you must provide a clear, unedited unboxing video. This is a strict requirement to allow us to verify the claim.

The video must meet the following criteria:

-Continuous Recording: The video must be a single, continuous recording (no pauses, edits, or cuts).

-Label Visibility: It must clearly show the unopened package, including the shipping label, before opening.

-Opening Process: It must show the process of opening the package.

-Damage Visibility: The damage to the product or the incorrect item must be clearly visible in the video.

Claims that are not supported by a valid unboxing video as described above will not be accepted.

5. How to Initiate a Return or Claim

To start a return, please contact us at uk@atominc.co or shopveiloia@gmail.com within the 7-day window.

Please include the following in your email:

-Your full name and Order Number.

-A written description of the issue (e.g., "Returning unopened item" or "Received wrong scent").

-For Damages/Wrong Items: Attach the mandatory unboxing video or a link to it (e.g., via Google Drive or WeTransfer).

6. Refunds & Resolution

Once we receive your return or claim, we will inspect the item (or video evidence). We will notify you of the approval or rejection of your refund/exchange.

If approved:

-For Unopened Returns: You will be refunded for the item cost (excluding shipping) to your original payment method.

-For Damaged/Wrong Items: We will offer you a choice of a full refund or a replacement item sent at no additional cost.

Refunds are processed within 10 business days of approval. Please remember it can take additional time for your bank or credit card company to post the refund.

7. Questions

If you have any questions about this policy, please contact us at:
Email: uk@atominc.co / shopveiloia@gmail.com