Shipping Policy

Last Updated: 29 July 2026


1. About This Shipping Policy

This Shipping Policy applies to all orders placed through www.veiloia.co.uk, operated by ATOMINC UK LIMITED, trading as VEILOIA, a company registered in the United Kingdom with its registered office at:

3B Lamson Road, Rainham, RM13 9YY, United Kingdom

We are committed to providing a reliable, transparent, and efficient shipping service for all our customers.

2. Shipping Coverage

We currently deliver to addresses within the United Kingdom only.

At this time, we do not offer international shipping.

3. Shipping Costs

We are pleased to offer FREE Standard Shipping on all orders delivered within the United Kingdom.

  • Standard Shipping: FREE
  • No hidden charges apply. The total amount shown at checkout is the final amount you will pay.

4. Order Processing

Orders are processed from Monday to Friday, excluding UK public holidays.

  • Processing Time: 1–2 business days
  • Order Cut-Off Time: 2:00 PM (GMT)

Orders placed after the daily cut-off time or on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email containing your shipping details.

5. Delivery Times

After your order has been dispatched, estimated delivery is:

  • Standard Delivery: 3–5 business days

Estimated total delivery time:

  • 4–7 business days from the date your order is placed.

Delivery times are estimates only and may occasionally vary due to courier delays, weather conditions, or other circumstances beyond our reasonable control.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (where available).

Tracking information may take up to 48 hours to become active after dispatch.

7. Packaging

Every order is carefully inspected and securely packaged to help ensure it arrives in excellent condition.

Where appropriate, products are protected using suitable packaging materials and durable shipping boxes to minimise the risk of damage during transit.

8. Delivery Issues

If your order has not arrived within 10 business days after receiving your shipping confirmation email, please contact us as soon as possible.

To help us investigate your enquiry quickly, please include:

  • Your full name
  • Your order number

We will work with our delivery partner to resolve the issue as quickly as possible.

9. Responsibility for Delivery

Risk in the goods passes to you once your order has been successfully delivered to the delivery address provided during checkout.

Please ensure your delivery address is accurate before completing your purchase. We cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete address information supplied by the customer.

10. Contact Information

If you have any questions about this Shipping Policy or your order, please contact us:

ATOMINC UK LIMITED
Trading as VEILOIA
3B Lamson Road
Rainham, RM13 9YY
United Kingdom

Email: info@veiloia.co.uk

Phone: +44 7452 707699