Cancellation Policy

Last Updated: 29 July 2026


1. Overview

This Cancellation Policy applies to all orders placed through www.veiloia.co.uk, operated by ATOMINC UK LIMITED, trading as VEILOIA.

We understand that you may need to cancel an order. This policy explains when an order can be cancelled and what happens if your order has already been processed or dispatched.

2. Cancelling an Order Before Dispatch

If you wish to cancel your order, please contact us as soon as possible after placing it.

Orders may be cancelled free of charge before they have been processed and dispatched.

If your cancellation request is received before your order has been dispatched, we will cancel the order and issue a full refund to your original payment method.

3. Orders That Have Already Been Dispatched

Once an order has been dispatched, it can no longer be cancelled.

If you no longer wish to keep the order after receiving it, you may request a return in accordance with our Refund & Returns Policy.

Please note that returned products must meet the eligibility requirements set out in our Refund & Returns Policy.

4. Personal Care Products

Perfumes are personal care products.

For hygiene, safety, and product authenticity reasons, we cannot accept returns or provide refunds for fragrances that have been opened, used, or have had their protective seal removed, unless the product is faulty, damaged during delivery, or supplied incorrectly.

5. How to Request a Cancellation

To request an order cancellation, please contact us using the details below as soon as possible.

Please include:

  • Your full name
  • Your order number
  • The email address used to place the order
  • A request to cancel your order

Cancellation requests are processed during our normal business hours.

6. Refunds Following Cancellation

Where an order is successfully cancelled before dispatch, your refund will be issued to the original payment method used for the purchase.

Approved refunds are generally processed within 10 business days, although your bank or payment provider may take additional time to complete the transaction.

7. Our Right to Cancel Orders

We reserve the right to cancel an order where necessary, including but not limited to the following circumstances:

  • The product is unavailable.
  • Payment cannot be authorised or has failed.
  • Incorrect pricing or product information has been displayed due to a technical error.
  • Fraudulent or suspicious activity is suspected.
  • We are unable to fulfil the order due to circumstances beyond our reasonable control.

If we cancel your order after payment has been received, you will receive a full refund.

8. Contact Information

If you have any questions regarding this Cancellation Policy or wish to cancel an order, please contact us:

ATOMINC UK LIMITED
Trading as VEILOIA
3B Lamson Road
Rainham, RM13 9YY
United Kingdom

Email: info@veiloia.co.uk

Phone: +44 7452 707699